Shipping & Returns 

All orders placed on the Sites are subject to our Returns and Refunds Policy. If your order has been shipped, but you have not received your order, please notify our customer services team via telephone, in writing or email within 10 days of receipt of the shipment confirmation so that we can raise a claim with our contracted courier company.

 

We would strongly advise you to inspect the goods on delivery or collection. If you identify any postal damages or shortages, you must inform us in writing by email within 72 hours of the goods being delivered.

 

Returns and Refunds are only applicable in the event of manufacturing defects in the product. Please inform us in writing by email within 72 hours of the goods being delivered.

 

How to return your order:

It is your responsibility to ensure that all returns are packaged securely to prevent any damage in transit whilst being returned back to us and where possible in the original packaging. We will not accept any responsibility for any loss/damage or breakages in addition to your original fault during transit of the return. We ask that you raise this independently with the courier company and will assist with any photographic evidence as required.

 

We always recommend that you send recorded delivery and inform us of the tracking number.

 

We will be under no liability or further obligation in relation to the goods if:

 

a. You fail to provide notice as set above, and/or

 

b. You make any further use of such goods after giving notice under the clause above relating to damages and shortages and/or

 

c. A defect arises because you did not follow our written instructions about the storage, commissioning, installation, use and maintenance of the goods; and/or

 

d. A defect arises from normal wear and tear.

 

Different Stock Availability - If you have selected items with different availability times then we will dispatch your order when all items are ready:

Dispatching of Orders - Although we try to process and dispatch your order on the day of order, this may not always be possible, for the following reasons:

Pre-Orders - Products on Pre-Order or products that are not in stock at the time of ordering will dispatched in the period specified on the website

Payment Card Checks - Sometimes we may need to make additional checks on your payment card which could delay your order. This is to reduce the risk of fraud.